Effective date: November 1, 2021
When we will collect information
We will only collect your personal information if you order an item from our online store; if you voluntarily sign up to receive our newsletter; if you make a donation using the form on this website; or if you contact us through this website.
What information we may collect
If you place an order in our online store or sign up for our newsletter, we may collect your name, company name, email address, billing and shipping address, and phone number. If you voluntarily set up an account in our store, we will also collect the username and password you choose or the one chosen for you. You may always “opt out” either now or at any time in the future if you do not wish to receive our messages or have this information retained by us.
Where contact information is stored
When you place an order in our online store, contact information is stored in our database. When you sign up for our newsletter, information is stored off site by our our email services provider, Constant Contact. When you make a donation, information is stored off site by our customer relationship management provider, Little Green Light. If you contact us via email or the contact form on the website, we will retain your email address only to respond to your inquiry. You should read the privacy policies for Constant Contact and Little Green Light to see how your information is protected by them.
If you make a donation, you have the option of using a credit card or paying through PayPal or Stripe. With either method, your payment information will be processed through the PayPal or Stripe portal. We will not see nor have access to your payment information.
If you place an order in our store, your payment information is stored by Shopify and is not retained by us. Neither us nor Shopify uses your payment information for anything other than fulfilling an order you have placed in our store.
Waterfall Keepers of North Carolina uses your IP address to help diagnose problems with our server, to administer waterfallkeepertsofnc.org, and for statistical metrics used to track website visitor traffic.
How we will use your information
Information you enter on donation forms will be used only for the purpose of fulfilling or contacting you about an order; to answer your requests; to process your membership application; to send payment receipts; and to provide you with the future communication you request; etc. We do not share, sell, or rent this information and will never use it for another purpose. The email address you enter on our newsletter sign-up form will be used only to send you our newsletter.
We do not provide, sell, or rent email addresses to anyone outside the organization.
Your access to and control over information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or contact form provided on this website:
- Change or correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
- See what data we have about you, if any.
- If you are a subscriber to our newsletter, you may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of every email or by contacting us and asking for it to be removed.
External data storage sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Our website uses Google Analytics, a service that transmits website traffic data to Google servers. Google Analytics does not identity individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
This website includes links to external websites. These links do not fall under the www.waterfallkeepersofnc.org domain and we are not responsible for the privacy practices or the content of these external websites. Your use of any linked website is solely at your own risk.